ESTABLISHING AN ACCOUNT

• Requirements for establishing an account with Cyclone Bicycle Supply:

  • A completed and signed Dealer Application
  • Physical retail location and regular retail hours
  • Physical business location that accepts daily deliveries in the store's name
  • A business phone number listing verifiable through directory assistance
  • Proof of liability insurance

• Account changes - Please notify us in writing of any changes in your business name, address, phone number, or ownership. A new Dealer Application may be required. Failure to notify us of changes to your account could result in shipping delays or cancellations. Cyclone Bicycle Supply reserves the right to bill accounts for additional shipping charges due to re-routed or returned shipments as a result of inaccurate account information. Cyclone Bicycle Supply reserves the right to refuse to open any new account based on the information provided or to close an existing account for any reason.

• C.O.D.-Certified Funds - Following UPS C.O.D.-Certified Funds policy payment is required for both Cashier's Checks and Money Orders. These orders are limited to $1,300.00 per invoice. Larger orders will be split into two separate invoices with C.O.D. fees added to each invoice.

• C.O.D.-Company Check - Business name and address must be printed on the check. A completed and approved Dealer Application is required to qualify.

• Net 30 Days - Subject to approval of a completed Dealer Application. Payment in full is required within 30 calendar days of the invoice date. Late payments are subject to a finance charge of 1.5% monthly. Payments made with a credit card for an open balance are subject to a processing fee.

• Credit Card - VISA, MasterCard, and American Express are accepted. Your card will be charged after the order is packed, order quantities are verified, and shipping is calculated, but before the order is shipped. Please have your credit card information available when placing your order. At our discretion, a 3% transaction fee may be applied to credit card orders.

• Returned/NSF Checks - A NSF check will be charged a $20.00 returned check fee each time it fails to clear your financial institution. Accounts with NSF checks may have their terms changed to C.O.D.-Certified Funds, or Credit Card Only.

• Collections - All accounts turned over to a collection agency will have their terms changed to Credit Card Only or C.O.D.-Certified Funds. All collection agency fees will be added to the account balance. All accounts requiring legal action will have their terms changed to Credit Card Only or C.O.D.-Certified Funds. Any account turned over to a collection agency or requiring legal action may be closed to further business with Cyclone Bicycle Supply.

• Minimums - There is not a minimum unit or dollar amount required for order placement.

• Backorders - We do not keep backorders for out of stock items unless specifically requested.

• Phone Orders

  • Customer service hours are Monday-Friday 8:30am to 5:00pm
  • Please have your customer account number ready
  • Cyclone part numbers are helpful and prevent miss-ships
  • Special handling/shipping requests must be made at time of order.

• Fax Orders - Please include:

  • Your customer account number
  • Phone number and Fax number
  • Contact name
  • Cyclone part numbers
  • Special handling/shipping requests

• On-line Orders - www.cyclonebicycle.com

  • Call us for your customer code and password

• Same Day Shipping - Generally, all orders (phone, fax, or website) received by 4:00pm PT will be picked and shipped UPS Ground the same day. Orders received after 4:00pm PT may not be shipped until the next business day. Expedited shipping orders should be received no later than 3:00pm PT for same day shipping. A common freight carrier may be used depending on the size of your order. A handling charge of $1.50 per box may be added to each order.

• Freight Allowance - Generally, orders greater than a certain dollar amount of shippable product qualify for full freight allowance when the invoice is paid in full within the terms of sale. OR and WA state customers qualify with orders greater than $300.00; other Continental U.S. states $500.00, and AK $1000.00. HI customers can deduct 8% of the invoice total for freight. Certain products may not qualify for this freight allowance program.

• Shipping Terms - Our warehouse is located in beautiful downtown Portland, OR. Orders ship FOB from our warehouse, therefore once your order leaves our location, the title of the goods and risk of loss transfers to you, the buyer.

• Local deliveries within the city of Portland, Oregon are available on Wednesdays and Fridays. Orders received by 10:00am will be delivered that day. Delivery schedule is set according to amount and location of deliveries. Please contact us before 10:00am if your order is needed at a specific time. A $5.00 delivery fee may be assessed to orders under $50.00 of deliverable merchandise. Orders over $50.00 of deliverable merchandise qualify for free delivery.

• Will-Call orders can be picked up between 9:00am and 5:00pm. Allow 1 hour for your order to be processed in the warehouse. Please place your order ahead of time so it can be ready when you arrive.

• Shipment Damage - If you accept a damaged package, please note the condition of the box with the delivery driver and call the carrier immediately to file a claim. Save all boxes and packing material to assist in your claim. Please call us once a claim number has been generated from the carrier.

• Shipping Error (Our Mistake) - Finish checking your order against our packing list and empty all boxes before calling us regarding the error. You must inform us which items were not received, but were noted as shipped on the packing list, or what items were sent in error within 2 business days. We will correct our error in the simplest and most convenient way for you. A call tag or freight credit will be issue for miss-shipped items.

• Ordering Error (Your Mistake) - Call us to request an RA (Return Authorization) number within 2 business days. A return with an RA number will be processed quicker and more accurately. Parts must be in their original, uninstalled condition in order to receive credit. Package and return the items to us via the carrier of your choice. Obtaining package tracking information is highly recommended. Please write your RA number on the outside of the box. A credit memo will be issued after we have received and processed your return. A restocking charge of 15% may apply for items returned over 30 days from date of invoice.

• Refused Orders - If you refuse an order that has been shipped, you will be charged a 15% restocking fee and all applicable freight cost. If a local delivery is refused, a 15% restocking fee and a $10 delivery fee will be charged to your account.

• Defects and Warranties - Call us and request an RA number. Package and return the defective item along with a brief description of the defect. Please write your RA number on the outside of the box. If the item is deemed defective, you will receive a credit memo for the invoice price of the item along with your return freight. Some manufacturers prefer to deal with warranty issues directly and you may be referred to the manufacturer in those circumstances. Defective items older than one year cannot be returned unless specifically stated by the manufacturer. Items with obvious crash or use damage cannot be returned as defective.

• Labeling Benefits - For no additional charge, our labeling program will save you time and get product on your sales floor faster. Your order will arrive with a bar code label on each item. The label displays your store name, bar code, and your retail price. Let us know at time of order placement that you would like your order labeled and furnish your retail pricing. Specific orders or items can be shipped without labels at your request.